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Home > FAQ
What payment methods do you accept?
We accept all major credit cards, PayPal, and money orders. 

What is your return policy?
Returns can be made up to 2 weeks from order. We offer a full refund or exchange of the item on a case-by-case basis. Processing time for returned items is approximately 3-5 business days from when we receive the item you wish to return. Please send your returns to:

My Darling Vintage
PO Box 3607
Santa Cruz CA 95063
Phone: (831) 331-0992

When will I be charged? 
Your card will be charged within 24 hours of your purchase. If you choose to send a money order, we will process the purchase within 1-3 business days of receiving the payment.

My order is wrong, what do I do?
Contact us at returns@mydarlingvintage.com as soon as possible and our customer service team will resolve your issue. In the rare case that your item arrives not as described, please contact us! 

What shipping methods are used or available?
We ship using USPS priority mail for our customers in the U.S.A, and first class to our customers who are International. First class mail, express, parcel and overnight shipping is available upon request.

Where do you ship to?
We ship world-wide! 

Will I have to pay International taxes & duties?
Please check with your country's regulations as taxes and duties vary by area.

How long will it take for my order to ship?
We process orders 1-3 business days, Monday - Friday, from date of payment. Depending on your location, your shipment will take 2-3 days for arrival. If you are an international customer, we ship First Class Mail and should take 1-2 weeks. 

Do you take requests? 
We do our best to fulfill any request. Contact us for more information! 

Where do you find your items?
We have several suppliers who make it their full time job to "pick" items from all over California. They typically buy items in bulk from auctions. 

How can I contact you?
Feel free to contact us with any questions you have by emailing us info@mydarlingvintage.com or by calling (831) 331-0992